FAQ - Answers to frequently asked questions

Questions? Here are the answers you are looking for!

Welcome to our helpful FAQ section! This is the place to find out everything you need to know about our products.

Our primary goal is to provide you with the first-class service you deserve. That's why we work tirelessly to constantly expand and improve our FAQ section.

If you have any questions, suggestions or special requests, please do not hesitate to contact us. We are here for you!

Ask your question about our product!

Akkus und Batterien
Ladegeräte & Netzteile

Why is it not possible to externally charge phone batteries?

Cordless phones usually have a display that indicates the battery status (the remaining capacity). In order to ensure a reliable indication, important information is used, such as supplied from the built-in charging circuitry. If a battery is charged out of the phone the necessary information from the circuitry is missing and the phone may not properly display the status of the battery.

How do hearing aid batteries work?

Hearing aid batteries are zinc-air-batteries. To function correctly, they need oxygen from the surrounding air. They have a coloured sticker (or “tag”) which need to be removed 20-30-minutes before using the battery, so air can enter the battery allowing it to reach full power.

Can rechargeable batteries be used in smoke detectors?

Please check the smoke detector manual. In our opinion, almost every smoke detector will work with NiMH batteries, but please note: smoke detectors are equipped with a "battery empty alert", which emits an acoustic and visual sign when the battery is low. By using an alkaline or lithium battery, the signal may sound for a longer time (e.g. 3-4 weeks) whilst using NiMH batteries may only sound for 1-2 weeks.

Why can some devices only use 1,5V batteries?

Over 99% of battery operated devices which work with 1,5V alkaline or zinc-carbon batteries will also work with NiMH batteries. Alkaline batteries are normally around 1.5V and by NiMH batteries are about 1,2V nominal voltage, but this isn’t the whole story. The voltage of a new Alkaline battery starts at just over 1,5V, but when you use it the voltage drops slowly to only 0,8V. A fully charged NiMH battery is about 1,4V and stays at 1,2-1,3V until the end of its capacity and then quickly drops to under 1,0V.

Some older devices require at least 1,3V to work. These, then, only work for a short time with NiMH batteries. Another reason could be that the battery display of devices such as digital cameras is set for Alkaline battery voltage and therefore displays NiMH batteries as empty.