Help Center

You can solve these problems immediately

Our goal is to solve your problems and questions as quickly as possible - that's why we have created short forms that you can use to solve the most common problems yourself in less than 5 minutes, without having to contact support!


Frequently asked questions


Can't find the operating instructions anymore?


The product is faulty and you still have warranty? We take care of this!

Questions about the product

The product doesn't work? No problem, we'll be happy to help!

Questions about the order

The goods did not arrive or you would like to return the goods?


Submit your feedback now and win a product worth up to €50 every month!


Mon.-Fri. from 8:00 a.m. to 5:00 p.m

Come round

Visit us at our headquarters.


Industriestraße 10 / 97959 Assamstadt


Mon.-Fri. from 8:00 a.m. to 5:00 p.m


+49 (0) 6294 4204 0